Privacy Policy
How Charles Roberts & Sons Ltd uses and protects the personal information you provide to us through this website and when making an enquiry.
Last updated: 24 September 2026
Who we are
Charles Roberts & Sons Ltd, trading as CRS Electrical, provides electrical, solar, EV charging and related services. For personal information collected through this website and our customer enquiries, Charles Roberts & Sons Ltd is the data controller.
If you have a question about your personal information, email info@crsons.co.uk.
Information we may collect
When you contact us, request a quotation or use a form on our website, we may collect information such as your name, email address, telephone number, postcode, project or service details and any information you choose to include in your message.
Our website may also collect technical information such as your IP address, browser or device information, pages visited and information generated by cookies or similar technologies.
How we use your information
We use personal information to respond to enquiries, arrange surveys, prepare quotations, deliver and administer our services, communicate about ongoing work, keep appropriate business records, improve our website and services, and meet our legal or regulatory obligations.
Where you have chosen to receive marketing updates, we may also use your details to send relevant CRS news or offers. You can withdraw that consent at any time.
Our lawful bases
Depending on why we are using your information, our lawful basis may be taking steps before entering into a contract, performing a contract, complying with a legal obligation, our legitimate interests in operating and improving our business, or your consent where consent is required.
Cookies and website analytics
Our website uses website technology that can help us understand how the site is used and whether our marketing is effective. This may include analytics and tag-management services such as Google Analytics and Google Tag Manager.
Some cookies are necessary for the website to work. Other cookies and tracking technologies may require your consent. You can also manage cookies through your browser settings. Blocking some cookies may affect how parts of the website work.
Who we may share information with
We may share personal information with trusted service providers that help us operate our website, email, forms, IT systems and business administration, as well as professional advisers, suppliers or subcontractors where this is necessary to provide the service you have requested.
We may also disclose information where required by law or to protect our legal rights. We do not sell your personal information.
How long we keep information
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including customer service, contractual, accounting, warranty and legal requirements. Retention periods can vary depending on the type of record and our legal obligations.
Your data protection rights
Depending on the circumstances, UK data protection law may give you rights to request access to your personal information, ask us to correct inaccurate information, request deletion, restrict or object to certain processing, request transfer of information, and withdraw consent where we rely on consent.
To exercise a data protection right, contact us at info@crsons.co.uk. We may need to confirm your identity before responding.
Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve them. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Changes to this policy
We may update this Privacy Policy when our services, website technology or legal requirements change. The latest version will be published on this page with the updated date shown above.